Privacy Policy

Effective date: July 10, 2026

Chiltan Group LLC, doing business as CHILTAN ("CHILTAN," "we," "us," or "our"), operates this store and website. Shopify provides our ecommerce platform. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit the website, create an account, communicate with us, request a quote, or purchase, receive, return, or dispute an order.

Personal information we collect

  • Identifiers and contact information: name, email, telephone number, billing and shipping address, account identifiers, and communications.
  • Order and commercial information: products viewed or purchased, cart activity, quotes, payments, discounts, delivery, pickup, returns, claims, support history, and transaction records.
  • Payment and fraud information: payment method details processed by payment providers, billing verification, fraud indicators, and authorization results. We do not directly store complete payment-card numbers.
  • Device and usage information: IP address, browser, device identifiers, pages viewed, referring source, interactions, cookies, and similar technology data.
  • Marketing preferences: subscriptions, opt-outs, campaign interactions, and advertising preferences.
  • Content you submit: photographs, project details, reviews, messages, and other information you choose to provide.

Sources of information

We collect information directly from you, automatically from your device and website activity, from Shopify and applications used by the store, from payment and fraud-prevention providers, from carriers and delivery providers, and from marketing, analytics, social-media, or business partners where permitted by law.

How we use information

  • Provide the website, accounts, quotes, products, checkout, payment, delivery, pickup, returns, claims, and customer support
  • Authenticate users, secure transactions, prevent fraud, enforce policies, and protect the business and customers
  • Communicate about orders, appointments, delivery, inventory, service, and policy changes
  • Maintain records, comply with tax, accounting, legal, safety, and regulatory obligations, and establish or defend legal claims
  • Analyze and improve products, website performance, customer experience, inventory, advertising, and operations
  • Send marketing where permitted and honor communication preferences
  • Personalize content or advertising and measure campaigns where permitted by law and enabled in our settings

How we disclose information

We disclose information as reasonably necessary to Shopify; payment and fraud-prevention providers; freight carriers, local delivery providers, warehouses, and pickup locations; hosting, security, analytics, communications, advertising, customer-support, and technology providers; professional advisers; government authorities where legally required; and a buyer or successor in a merger, financing, sale, reorganization, or similar transaction. These recipients may process information under their own privacy notices.

Sale, sharing, targeted advertising, and privacy choices

We do not sell personal information for money. Certain analytics, advertising, Shopify, or partner activities may be considered a "sale," "sharing," or targeted advertising under some U.S. state privacy laws. Where applicable, you may opt out through our Your Privacy Choices page. Where required and technically supported through Shopify, we also process recognized Global Privacy Control signals as an opt-out for the browser or device sending the signal.

Cookies and similar technologies

We and our providers use essential cookies for storefront, cart, checkout, security, accounts, and preferences. We may also use analytics, performance, personalization, and advertising technologies where enabled. Browser controls can block some technologies, but doing so may prevent parts of the store from functioning. Available store-level privacy controls are described on the Your Privacy Choices page.

Retention

We retain information for as long as reasonably necessary for the purposes described above, including to provide service, maintain transaction and warranty records, comply with tax and legal duties, prevent fraud, resolve disputes, and enforce agreements. Retention varies by data type, relationship, legal requirement, and operational need. We delete or de-identify information when it is no longer reasonably required, subject to backups and legal holds.

Your rights

Depending on your state or country and subject to legal exceptions, you may have rights to request access, correction, deletion, or portability of personal information; obtain information about categories and recipients; opt out of certain sale, sharing, targeted advertising, or profiling; withdraw consent; limit certain sensitive-data uses; or appeal a denied request. We will not unlawfully discriminate against you for exercising a privacy right.

Submit a request through our Contact page or email CHILTANGROUPLLC@gmail.com. Describe the right you want to exercise and the state or country where you reside. We may verify identity and authority before responding. An authorized agent may submit a request where permitted, but we may require proof of authorization and direct identity confirmation.

Marketing communications

You can unsubscribe from promotional email using the unsubscribe link in the message. Opting out of marketing does not stop transactional communications about an order, account, delivery, claim, or legal notice. We do not send marketing text messages unless the required consent and controls are in place.

Children

The store is intended for adults purchasing building and decorative materials and is not directed to children under 13. We do not knowingly collect personal information from children under 13. A parent or guardian who believes a child provided information may contact us to request review and deletion.

Security

We use reasonable administrative, technical, and physical safeguards appropriate to the information and our operations. No system or transmission method is completely secure, and we cannot guarantee absolute security. Do not send complete payment-card numbers or other highly sensitive information through ordinary email or contact forms.

International processing

Shopify and other providers may process information in the United States, Canada, and other countries whose laws may differ from those where you live. Where required, providers use recognized transfer safeguards.

Changes to this policy

We may update this policy to reflect changes in law, technology, providers, or business practices. The revised version will be posted with a new effective date, and additional notice will be provided where required.

Contact

Chiltan Group LLC
700 Jim Wright Fwy N, Suite I-4, White Settlement, TX 76108
Email: CHILTANGROUPLLC@gmail.com
Privacy and customer-service requests may also be submitted through our Contact page.